Support

Everything you need to know about The Plant Dynasty, our plants, shipping, payments and more, can be found here.

Frequently Asked Questions

Do you have a health guarantee on your plants?

We co-operate with some of the best nurseries in The Netherlands. Before your plant is shipped out the nursery will check the plant and will only ship out nice looking and healthy plants. Therefore we offer a 14 day* health guarantee on all plants.

If you still think there is something wrong with your plant, whether you think the plant is not healthy, has suffered from transit or doesn’t meet the given standard regarding to pot size and hight as mentioned on the product page, don’t hesitate to contact us via support@plantdynasty.nl. Please always include: photo(s)/video(s) of the plant, a copy/photo of the packing slip and a photo of the box to your email. With this information we can evaluate the situation at best and find a solution soon. Delay in the process might occur if we don’t receive the right information at once. Or it can happen that we are unable to process the claim because we don’t have sufficient information. With the photos and information you have provided us we, together with the nursery, will decide the kind of damage and offer an appropriate solution. This decision is made exclusively by us and the nursery.

* The 14 day count starts on the day the delivery company makes the first attempt to deliver the product to your home. If a second attempt has to be made, or your package has to be send to a parcel shop for you to pick it up, these days will be deducted of the 14 day count. Therefore all claims have to be made in a written form by email, no later than 14 days after the first delivery attempt. If the customer has chosen to deliver the package at a parcelshop or it’s been delivered to a parcelshop, it must be picked up within 24 hours for the health guarantee to be applicable.

**Only damage that has occurred during shipping can be eligible for any sort of compensation. Any damaged that has been done by its new owner can never be a part of any compensation. We therefore recommend to leave the plant as it is, don’t touch it further before we’ve given a solution. If a plant has been cut, repotted or dealt with otherwise you loose any right of compensation. Compensations will not be given for reasons as ‘I changed my mind’ or ‘The plant doesn’t look the same as in the photo’ etc. 

What is the best way to care for my new plant?

When you’ve received your package, carefully unpack it. Let the plant acclimate for about a few weeks in your home. Give your new plant only moderate light in the very beginning and a few sips of water when the soil is dry. After you’ve let you plant acclimate you can place it in the ideal spot and follow the normal guidelines.

On the product page of the plant you’ve bought you can find a ‘care guide’ for that type of plant. In this care guide you can find some useful information and tips to let your plant thrive. Do know that this information is based on an average Western-Europe climate. If you’re local climate is different (colder or warmer) care instructies might have to be altered according to your situation.

Is there any warranty on my plant(s)?

All plants are packed with the greatest care possible. Shipping plants is always a little risky and therefore a little wear and tear on the plant can’t be avoided completely. Of course we want everyone to be happy with the plant that has just been delivered. If you have any damage on the plant that you’ve just received please email us directly with the following information: photo’s of the damaged plant, packing slip and box. According to the kind of damage we can find a suitable solution*. Emails can be send to: support@plantdynasty.nl. The kind of damage will be categorized as: heavily damaged or slightly damaged. With the photos you show us we, together with the nursery, will decide the kind of damage and offer an appropriate solution. This decision is made exclusively by us and the nursery.

Also send us an email when the plant you just received doesn’t meet the quality instruction provided on the product page (pot size and height). If there is a significant deviation we’ll find a suitable solution with you. (Significant deviation is: plants smaller than 80 cm deviation bigger than 10 cm, plants taller than 80 cm a deviation of 15 cm or bigger. The height is always measured from the bottom the the pot to the highest leaf.)

If you have problems with pests on your plant please also contact us directly on: support@plantdynasty.nl and provide us with some photo and/or video material. We will evaluated the situation and offer a suitable compensation.

Please contact us as soon as possible when (you think) something is wrong with the plant you’ve received. The sooner you inform us, the sooner we can get to a solution. All claims must be made in a written form by email, no later than 14 days after the first delivery attempt. The first delivery attempt is the first moment the transit company will be at your house to deliver the product. If you’re not at home and a second attempt is made, or your package will go to a parcel shop to be picked this will give you less days to make a claim. Again counting starts at the day of the first delivery attempt. This day is always visible in the tracking information of the package. If a claim is made later than 14 days no compensation is possible anymore.

*Only damage that has occurred during shipping can be eligible for any sort of compensation. Any damaged that has been done by its new owner can never be a part of any compensation. We therefore recommend to leave the plant as it is, don’t touch it further before we’ve given a solution. If a plant has been cut, repotted or dealt with otherwise you loose any right of compensation.