Support

Everything you need to know about The Plant Dynasty, our plants, shipping, payments and more, can be found here.

Frequently Asked Questions

Are the prices shown including VAT?

Yes, all prices you see in the shop are including VAT. The VAT percentage may vary from country to country. Therefore minor price differences might be visible. When you’re at the checkout and fill in your details, the correct prices with VAT are shown.

(Since 1-7-2021 the European VAT rules have changed. VAT must be calculated according to the rates of the country to which the package is going. So: an order that has The Netherlands as its final destination must be taxed with the Dutch VAT rate, and order that is sent to France must be charged with the French VAT rate – and so on-.)

What payment methodes can I use?
We have a few payment methods* available for you:
  • IDEAL (The Netherlands)
  • Bancontact (Belgium)
  • Giropay (Germany)
  • Przelewy24 (Poland)
  • Apple Pay (Worldwide)
  • PayPal (Worldwide)
  • Credit Card (Worldwide)
  • Klarna Afterpay (The Netherlands, Belgium, Germany, France, Austria, Finland)
  • Klarna Pay Now (The Netherlands, Belgium, Germany, Austria, Finland)
*Some payment methods have additional fees. These costs are calculated by the payment provider.
I haven’t received an order confirmation, but the amount is deducted from my bank account, what is happening?

Firstly always check your spam box. Sometimes it unfortunately happens that our emails end up in your spam. If the confirmation email is not in your spam please send an email to support@plantdynasty.nl with your name, e-mail, which plants you ordered on what date and which payment provider you have chosen. We’ll sort it out for you as soon as possible.

Can I cancel my order?

Our plants are shipped directly from various nurseries in The Netherlands, right after you have placed your order. Therefore it is not possible to cancel you order free of charge. We will of course try to keep the cancellation costs as low as possible for you*. Please keep in mind the following:

  • If you want to cancel your order after the payment was completed, please send us an email at support@plantdynasty.nl as soon as possible. We will then contact the nursery to see what the cancelation costs are. These will be then deducted from the refund.
  • If you want to cancel your order when the box has already been shipped there is no possibility for a refund. Your order has been processed and shipped to your home. There is no possibility for us to stop this process.

 

*In case a refund is applicable it will be processed within 5 workdays.