SUPPORT

Everything you need to know about The Plant Dynasty, our plants, shipping, payments and more, can be found here. You can fill in the contact form to ask your own.

GENERAL QUESTIONS

When do you add new plants?

We add new plants and restock plants every week on Friday at 19:00 CET. Follow our newsletter or follow us on social media to be updated with the newest plants.

Can i pick up my order? (Covid-19)

Of course it is possible to pick up your order at our office. At the check out simply choose for the option ‘local pick up Ridderkerk’. After we have received your order we will contact you to make an appointment.

Pick up during Covid-19
The possibility for a local pick up can be subjected to extra rules or measures while the Covid-19 pandemic is amongst us. When picking up your order we will do everything we can to secure a safe pick up. For the safety of us all please keep in mind the following measures:
– Only come for a pick up at the agreed day/time. When you can’t make it to the appointment.
– When you have the slightest health complaints related to Covid-19 please let us know. We’re happy to reschedule your appointment to another moment.
– Only 1 person at the time is allowed in the office.
– Always where a face mask inside our office (we will do so too).
– Keep 1,5 meter distance from our staff (we will do so too).

What is the best way to care for my newly bought plant?

For all plants we provide the basic information (pot size, water requirements etc.) on the product page.

The plant I have on my wishlist is not available, when will you restock it?

We try to have as many plants in stock at all times. Our stock depends largely on the availability at the nurseries. We advise you to sign up for the ‘waiting list’ on the product page. Once we do restock the plant you’ll automatically receive a notification by email.

SHIPPING

When do you ship my order?

Your order will be processed within 1 to 5 work days. Orders will only be shipped out when the temperatures allows it. When the temperatures drop below 0 degrees Celsius shipping will be postponed. All international orders are shipped out only on Mondays and Tuesdays. All orders within The Netherlands and to Belgium are shipped from Monday till Thursday.

What is the transit time?

Packages are normally dispatched within 1 to 5 workdays. Once your order has been dispatched you’ll receive an e-mail with the Track & Trace code, so you can follow your package. If for any reason your package will be send out on a later date, we’ll of course inform you.

Packages within The Netherlands and Belgium can be send out from Monday till Thursday.
All international packages that are being shipped with DPD are send out either on Mondays or Tuesdays only so your package should arrive at your home before the weekend.
If you have chosen for UPS Express service your package could also be send out on Monday, Tuesday or Wednesday. Transit times with UPS Express is normally 1-2 days, depending on the destination.

Below you can find an overview of the indicated travel time of your package with DPD. Please know this is an indication only and the actual time could differ.

  • The Netherlands: 1 day
  • Belgium: 1 day
  • Bulgaria: 4 to 5 work days
  • Denmark: 2 to 3 work days
  • Germany: 2 to 3 work days
  • Estonia: 4 to 6 work days
  • Finland: 2 to 3 work days
  • Austria: 2 to 4 work days
  • France: 2 to 3 work days
  • Greece: 3 to 6 work days
  • Hungary: 3 to 5 work days
  • Ireland: 3 to 4 work days
  • Italy: 3 to 6 work days
  • Latvia: 4 to 5 work days
  • Lithuania: 4 to 5 work days
  • Luxembourg: 1 to 2 work days
  • Austria: 2 to 3 work days
  • Poland: 3 to 4 work days
  • Portugal: 3 to 5 work days
  • Romania: 4 to 5 work days
  • Slovenia: 4 to 5 work days
  • Slovakia: 3 to 5 work days
  • Spain: 3 to 5 work days
  • Czech Republic: 3 to 5 work days
  • Sweden: 2 to 4 work days
What are the shipping costs with DPD?

The shipping costs of the packages is depended on the country to which the package needs to be shipped. Below you can find more information per country.

What are the shipping costs with UPS Express?

For a quick(er) delivery you can choose for UPS Express service. Normally the costs for UPS Express are €45,- per package. How ever a supplement can apply when you live in a remote area. This supplement can be charged after you have finalized the order. If an additional fee is applicable we will first contact you before we ship the order. This way you always know the exact costs before we ship out your parcel. If the additional costs are too high you are allowed to cancel the order.

Shipping with UPS Express is possible in all countries that are stated above and in addition also possible to the following countries: Cyprus, Finland, Malta and Greece.
(We don’t use UPS for shippings within The Netherlands.)

How do you ship the plants?

We do our utmost best to pack the plants as safely as we can. All plant are shipped with their pot and soil. The pot will be wrapped in a plastic bag to make sure the soil doesn’t come out and it doesn’t dry out. The plants will be wrapped carefully in firm paper and. After carefully wrapping the plant(s) we’ll put them tight in a box and ship it out to you.

What if my package is delayed?

Please keep in mind that delays can happen. A delay can happen for a lot of reasons, which are not always visible or understandable for any of us. How much we would wish, we don’t have any influence on the shipping process unfortunately. With this knowledge please be aware that shipping is at your own risk.

PAYMENTS

Which payment methods are there?
We have a few payment methods available for you:
  • IDEAL (The Netherlands)
  • Bancontact (Belgium)
  • Giropay (Germany)
  • PayPal (Worldwide)
  • Credit Card (Worldwide)
  • Klarna Afterpay (The Netherlands, Germany, Denmark, Finland)
*Some payment methods have additional fees. These costs are calculated by the payment provider.
I haven’t received an order confirmation, but the amount is deducted from my bank account, what is happening?

Please send an email to support@plantdynasty.nl with your name, e-mail, which plants you ordered on what date and which payment provider you have chosen. We’ll sort it out for you as soon as possible.

Can i cancel my order?

It is possible to cancel your order within 24 hours after making your purchase. To cancel your order please send an email to: support@plantdynasty.nl. Your refund will be processed within 5 workdays. Once your order is being processed or completed it is no longer possible to cancel your order without costs.

RETURNS

What is your return policy for accessoires?

All products other than plants, all accessories we have in our shop, have a 14 day return policy. If you want to return any of these items please let us know as soon as possible so we can provide you the return information. Please do know that returning products is always at your own costs. The product that you’re returning has to be in its original shape and cannot be damaged or used. When a return shipment has arrived and all is ok, your refund will be processed within 5 workdays. If any of the returned products are damage or used by the buyer the right of refund will end.

What is your return policy for plants?
It is not possible to return or recall any of the plants we offer in the shop, due to the nature of these products. Plants are perishable products and are by law excluded from the statutory reflection period of 14 days. Plants cannot be returned as it can not be guaranteed that the new owner has been taken care of the plants properly.
Please be aware of the fact that shipping can’t be insured and shipping plants is at your own risk.
All plants we have on offer in our shop are grown in good and respectable nurseries within The Netherlands and elsewhere in Europe. Before shipping out your plant we’ll check the condition of the plant. If a plant doesn’t meet our standards it will not be shipped to you.
If you feel like there is anything wrong with the plant(s) you’ve received please always reach out to us, within 48 hours after receiving your package. We’re more than happy to give you advice and look at a suitable solution. You can reach us at: support@plantdynasty.nl. Please don’t forget to include some photos so we can map out the situation the best way we can.
Is there any warranty on the plants?
Even though we pack all plants with the most care something can always happen during transport. A little wear and tear from shipping can be expected unfortunately. The shipping of plants can not be insured, shipping plants is at your own risk.
If you’re unhappy with the condition in which the plants have arrived to you please contact us at support@plantdynasty.nl and we’ll always try to figure out a solution.

Still have a question?

Please contact us for more information.